3/26/10

The Problem with Being New.

I had a great day at work yesterday. The consensus of the technician, the pharmacist and the relief pharmacist is I am kicking ass for only starting last Monday. Go me! And I kind of knew that I was getting it. It couldn't just be me seeing this. It was nice of them to confirm my belief. I had insurance problems, refill denials, electronic prescriptions and not one idiot customer made me want to jump the counter and throttle them. All in all, it was a stellar day.

The problem with being new though is everything turns into a training session. A mistake or a question is automatically turned into a long, drawn out explanation. I get it, you've got to know how to do it the right way before you can actually qualify it as a mistake. If you don't know how to do it right, how can you make sure you don't do it wrong? I get that. Really, I do. It's just usually if I have a question, all I really want at that second is an answer.

Just tell me the time, don't tell me how to make the clock.

My boss is a very nice guy. He's not very intimidating like most bosses are. He's actually quite likeable. Score another perk for Jeanie! There is just one thing. He's like Dennis Hopper on SPEED when he told Keanu Reeves, "Pop quiz asshole!" He's constantly turning any type of information into a test of sorts. My problem with this is I don't get when he's testing me. Here's a typical conversation.

Him: Do you know about the Return Authorization and Credit Return forms?

Me: Yah.

Him: We have a filing system for them that is very simple. The forms are very important because.....

(This is how he does it. He'll just let the sentence hang prompting me to do this.)

Me: Oh! Um....er....because you need to know if you're going to get your money back.

Him: Right. And why is that important?

Me: Um...cause you wanna get paid? (Seriously, this is the correct answer.)

But that's how he trains. A quick two minute explanation turns into a ten minute pop quiz. Here's another one.

Him: Have they told you about the workflow and the stations of the pharmacy?

Me: Um....no. (I'm starting to realize that I say "Um" too much. Stop that Jeanie.)

Him: Oh, well lemme show you. What sports did you play in high school?

Me: Um...I didn't play sports. (I was tempted to finish this with, "I was too busy getting high under the bleachers." But I didn't.)

Him: No really, what did you play in high school?

Me: Seriously, I don't play sports.

Him: Okay, what's your favorite sport?

Me: Football.

Him: Can you win the game with just a quarterback?

Me: Well, no you can't (insert name here).

Him: Why not?

Me: Because the quarterback wouldn't have anybody to throw the ball to (insert name here).

Him: Why else?

Me: Because he wouldn't have anybody to protect him. It would be sack central. ::Cough::Ben Roethlesberger::Cough::

Him: Exactly. The head tech is the quarterback and all the other people are his/her receivers and blockers.

Me: Got it.

And that was yet another fifteen minute explanation on how if there are two techs, one of them is the typer and the other is his/her back up.

Seriously, throw in some pizza rolls and press the buttons. I don't need to know how the microwave heats food from the inside out.

If I've offended you or expressed anything you don't agree with, don't worry, I'll probably do it again.

3 comments:

  1. LOL! That Quarterbacking crap! LOL!!! So funny. Did you really mention Ben R? Extra points for that. You will also notice he explains a lot of stuff by saying, "Alls ya gotta do is....(explanation).." And srsly, I hated those open ended quiz questions! New or not, he will ask those of anyone!

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  2. Yah, good ol' D warned me about that but it is pretty freaking funny how spot on he was.

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